Otis does several things that I think are very important and certainly worth noting. They approach every job like a commercial project. There is nothing left to chance. Nothing is done “on-the-fly”. Everything is documented. Otis will get several bids from each trade, and believe me, this will make a difference. Their attitude, and more importantly their willingness to work this process was very much appreciated. This was not a “chore”, and they frequently would point out where they thought a bid was unreasonable.